Industry and engineering
ERP and processes aligned again
Situation. Sales, stock and planning use separate lists and duplicate entry.
Approach. Process analysis, a supported ERP decision and phased introduction with the software partner. Teams test and practise with their own work.
We measure: duplicate entry, errors, lead time per order
Professional services
Collaborating with one document structure
Situation. Project information is scattered across inboxes, drives and personal folders.
Approach. A shared workplace, clear document owners and access rights. On-the-job days help teams apply new agreements.
We measure: search time, version issues, usage per team
All sectors
Decisions based on reliable figures
Situation. Leadership receives different reports with inconsistent definitions and a lot of manual work.
Approach. Connect sources, agree definitions and build a dashboard with process owners. AI is considered only where it adds concrete value.
We measure: reporting time, data quality, dashboard usage
Industry and engineering
Knowledge assistant for customer service
Situation. Twenty staff answer maintenance, warranty and fault questions every day. The knowledge sits in folders and with experienced colleagues.
Approach. An AI application on approved procedures and product information, tested on fifty real questions, plus on-the-job days until the team works independently.
We measure: time per question including checking, accuracy, number of escalations
Industry and engineering
Quotes in hours instead of days
Situation. Sales reps gather specifications, prices and lead times from different systems.
Approach. An agent builds a draft quote from the ERP and product sheets. The sales rep checks and sends it.
We measure: lead time per quote, rework, conversion
Professional services
Invoices without retyping
Situation. Incoming invoices and purchase documents are entered and checked manually.
Approach. Document processing reads and checks invoices and prepares them in the accounting software. Exceptions go to an employee.
We measure: actions per invoice, error rate, lead time
Professional services
Private knowledge base on case files
Situation. A firm wants to use AI on confidential files that may not leave its own environment.
Approach. A shielded, EU-hosted knowledge environment linked to document management, with access per case.
We measure: search time, usage per team, access errors (target: zero)
Education
AI policy for a school group
Situation. Teachers and administrative staff use AI in their own way, without a shared framework.
Approach. Inventory, a short AI policy with concrete guidelines, a register of approved tools and sessions per target group.
We measure: share of staff trained, usage within the framework
Education
Less admin for teachers
Situation. Reports, parent communication and planning take a lot of time outside the classroom.
Approach. Templates and a guided way of working with AI within the school policy, with training on their own examples.
We measure: time on administrative tasks, perceived workload
Local government
Citizen questions answered faster and correctly
Situation. A municipality answers many similar questions about permits, waste and counter services.
Approach. A knowledge assistant on approved information for counter staff, with an AI register and clear escalation.
We measure: lead time, accuracy, referrals
Logistics
Planning from a proposal, not a blank page
Situation. Planners combine orders, capacity and exceptions across different tools.
Approach. A planning assistant brings the data together and makes a proposal. The planner decides and adjusts.
We measure: time per plan, number of changes afterwards
All sectors
Control over cloud and AI costs
Situation. The bill for cloud, licences and AI rises without a clear overview.
Approach. Cost and CO2 scan, cleanup of unused capacity and a smaller model where that is enough.
We measure: monthly cost and emissions per service