After delivery, the value begins.
After delivery we keep tracking consistency, usage and results. Processes, software, data and AI keep evolving. ORBIT Care aligns improvements with internal owners and your IT partner.
Sound familiar?
Where we often come in.
- Processes and applications become less aligned with your work over time.
- New staff don’t know how the tools work.
- Nobody checks whether the promised gains materialise.
What we do
ORBIT Care at ORBIT
Monitoring
Quality, usage and cost of your applications followed up.
Quality testing
Retesting after every change in sources, instructions or permissions.
Continuous improvement
Keep processes, configurations, sources and instructions current with their owners.
KPI review
A monthly meeting with the process owner on results and workload.
Quarterly decision
Deciding together on improvements and next steps.
Onboarding
New staff up and running quickly and correctly.
How it works
Step by step.
Every step has a fixed result and a moment where you decide.
Place in the Elevation Model
Monthly
Review of KPIs, usage and workload.
On changes
Retest of sources, instructions and permissions.
Quarterly
Decision on improvements and expansion.
Ongoing
Support for the internal owner.
Example
What it can look like.
Illustrative example, not a client resultAfter delivering a knowledge assistant, product terms and procedures changed regularly.
With Care we review sources monthly, retest after every change and discuss KPIs with the process owner.
The answers stay current and leadership sees every month what the application delivers.
What you get
Concrete and transferable.
Everything we deliver is yours, documented and usable without us.
Methods and technology, depending on your situation
- Monthly report
- Quarterly decision with proposal
- Fixed hours and response times
Frequently asked questions
Good to know.
Which levels are there?
Essential, Advanced and Strategic, with fixed hours, response times and review frequency. The exact content follows from your programme.
Can we stop Care?
Yes. Everything is documented, so you can continue internally or with another partner.
Other domains
Strategy & roadmap
The right digital choices, in a feasible sequence and with a clear goal.
View domainProcesses & business software
Work processes and ERP or CRM aligned, from selection to everyday use.
View domainData, AI & automation
Reliable insight and smarter work, with data, automation and AI where useful.
View domainWhere do you want to be a year from now?
An introduction takes an hour and comes with no obligation. You tell us where it hurts, we tell you honestly whether and how we can help.